24 hour emergency claims contact

Speed of response is crucial in claims work, with the initial stage's of any claim often proving critical to its successful resolution. Our team is available 24 hours to ensure clients are able to speak with the team as needed. Based in Hong Kong, London and Geneva we advise and assist clients at every stage of the claim.

Our claims experts collaborate with placing brokers and clients pre and post loss. Our expertise and experience in the initial development and implementation of loss procedures and loss prevention programmes are an important aspect of our ability to obtain the best terms for clients with P&I Clubs, H&M underwriters. Post loss, this preparation minimises impact on clients’ business and ensuring claims settlements that are fair and fast.

May Kwok

May Kwok
Senior Claims Manager, Shipping
Hong Kong
+852 2530 8668
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Ada Chan

Ada Chan
Claims Manager, Cargo & Logistics
Hong Kong
+852 2530 8650
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Ellie Wang

Ellie Wang
Claims Manager, Shipping
Hong Kong
+852 2530 8609
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